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Next shop update: Dec 21st @ 10:00 AM PST

  • Dec 16, 2024
  • 1 min read

Happy Holidays everyone!

A few of Phantomasy’s employees have been ill these past few weeks (doing better now!), so we have some things to catch up on. I don’t feel comfortable doing a full shop update because I don’t want to overwhelm our orders, but in order to keep things running, I will do a very small shop update on:

December 21st at 10:00 AM PST


I created a poll on Instagram and Discord asking what listing I should open.

There were 3 masks that were pretty much tied on Instagram, so I will be opening:

Cathedral masks

High Court masks

and Seraphim masks


On Discord, the winning mask was:

Dragon masks


I will be opening all 4 of these listings

Plus Priority processing tickets,

But there will be a very limited amount of each item!


SHIPPING OUT ORDERS: We are currently shipping out orders from September! The remaining September orders will ALL be sent out soon. There was a bit of a delay due to some of us being ill. I'm so sorry for the wait and sincerely appreciate your patience and understanding!


CANADA POST STRIKE: At the time of me writing this, Canada post is still on strike, but the strike may be ending soon. After the strike is over, please expect shipments to continue to be slow for a few months while they catch up on shorting and sending mail.


Emails: If anyone has emailed me and is waiting to hear back from me, please feel free to email me again! I've been having some troubles with my emails as of late. Thank you!!


Sincerely,

The Veilsmith (Tris)

 
 

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Customers are responsible for paying any and all Customs/Tariff/Duty fees and Taxes that may apply.

Returns and exchanges:

Contact us within: 10 days of delivery

Return items back within: 30 days of delivery

The following items can't be returned or exchanged due to the nature of these items, unless they arrive damaged or defective, I can't accept returns for:​

  • Digital downloads

  • Intimate items (for health/hygiene reasons)

Incorrect address returns:
Customers are responsible for paying for a new shipping label if an incorrect shipping address is provided by the customer.

 

Conditions of return:

Buyers are responsible for return postage costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.

Veil and Visage does not give permission to redistribute our products, or recreate our products using our designs and/or design's likeness.

Veil & Visage - Previously Phantomasy © Tris Nielsen 2018-2026

Based in Canada

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