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Processing Time

Phantomasy is a small business owned and run solely by Tris (aka The Veilsmith), with some help from her fiance.
The majority of our products are made-to-order, which means we hand make everything ourselves, just for you!

If you need your order sooner,

please purchase a Priority Processing Ticket to have your order made in 3 weeks.

(These tickets are limited)

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What might cause production to slow down?

- A large influx of orders

- Illness

- Machine maintenance

etc.

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What is the current production time estimate?

2 months

Updated  Sept 25 2026​

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Customers are responsible for paying any and all Customs/Tariff/Duty fees and Taxes that may apply.

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Returns and exchanges:

Contact us within: 10 days of delivery

Return items back within: 30 days of delivery

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The following items can't be returned or exchanged due to the nature of these items, unless they arrive damaged or defective, I can't accept returns for:​

  • Digital downloads

  • Intimate items (for health/hygiene reasons)

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Incorrect address returns:
Customers are responsible for paying for a new shipping label if an incorrect shipping address is provided by the customer.

 

Conditions of return:

Buyers are responsible for return postage costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.​

Veil and Visage does not give permission to redistribute our products, or recreate our products using our designs and/or design's likeness.

Veil & Visage © Tris Nielsen 2018-2026

Based in Canada

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