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Family Emergency

  • Mar 26, 2025
  • 1 min read

Updated: Mar 31, 2025

Hey everyone.

Orders will be delayed. I am not responding to emails at this time.

If you absolutely need to contact me, please join my discord server and contact Izzeibean. She will contact me and I will do my best to help you. But please only if it's an absolute emergency.

My Dad had a stroke and I am currently spending as much time as I possibly can with him.

He's not going to make it.

My Dad means the world to me and I'm not ready to let him go.


Thank you to everyone for your understanding and support.

 
 

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Customers are responsible for paying any and all Customs/Tariff/Duty fees and Taxes that may apply.

​

Returns and exchanges:

Contact us within: 10 days of delivery

Return items back within: 30 days of delivery

​

The following items can't be returned or exchanged due to the nature of these items, unless they arrive damaged or defective, I can't accept returns for:​

  • Digital downloads

  • Intimate items (for health/hygiene reasons)

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Incorrect address returns:
Customers are responsible for paying for a new shipping label if an incorrect shipping address is provided by the customer.

 

Conditions of return:

Buyers are responsible for return postage costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.​

Veil and Visage does not give permission to redistribute our products, or recreate our products using our designs and/or design's likeness.

Veil & Visage - Previously Phantomasy © Tris Nielsen 2018-2026

Based in Canada

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